Customer FAQs

We are here to serve you and are excited for you to try our amazing health products!

Orders and Shipping

How long does it take for me to receive my order?

Expect your Vitasource order to be swiftly processed and shipped within 1 day. With our efficient delivery, your package typically arrives at your doorstep within 3-7 business days unless USPS is experiencing weather delays beyond our control. Shop with confidence, knowing you won’t have to wait long to enjoy your purchases.

Will I be automatically enrolled in auto-recurring orders or subscriptions?

We do not engage in auto-recurring orders or subscriptions under any circumstances. Vitasource does not provide subscription plans; each transaction is structured as a one-time payment. If you wish to make a subsequent purchase after your initial order, please visit the product store page again.

How do I create an account?

Creating a free Vitasource account is a breeze! Follow our user-friendly registration process to create your account quickly and start enjoying exclusive benefits in no time.

How do I change my shipping address?

Need to change your shipping address? We’ve got you covered. Easily modify your shipping details with just a few clicks in your account settings. Convenience at your fingertips.

How do I track the status of my order?

Track your order’s journey effortlessly. Simply log in to your account, navigate to the ‘Order Status’ section, and you’ll have real-time access to detailed tracking information. Keeping you informed every step of the way.

Will you keep my credit card information on file?

Rest assured, at Vitasource we prioritize your security. We never store your credit card information on our servers, and all payment data is encrypted for your peace of mind. Your financial safety is our top priority.

Do you charge sales tax?

No need to worry about sales tax charges. We handle it on our end, ensuring you enjoy a hassle-free shopping experience. Shop without the tax concerns.

Do you ship to my country?

We deliver to the USA and various other participating countries. Wherever you are, we’re here to bring our products to your doorstep.

Will my items come in one package?

Enjoy the simplicity of one package for your entire order. We consolidate your items for a streamlined and hassle-free delivery experience.

Returns and Exchanges

What is your returns policy?

Every Vitasource order is backed by a 60-Day 100% Money-back Guarantee. Your satisfaction is our top priority. If you’re not completely happy with your purchase, contact us within 60 days from your order date for a full refund, no questions asked. We stand by our products and your peace of mind.

I received the wrong item

If you’ve received the wrong item, we’ll expedite the correct product to you promptly. Your satisfaction is our commitment, and we’ll make it right without delay.

My order arrived damaged

Should your order arrive damaged, we’ll swiftly expedite a replacement to you. Your satisfaction is our priority, and we’re dedicated to ensuring your order is right, no matter what.

Where should I mail my authorized return?

To return items to Vitasource, please use the following mailing address:
VITASOURCE
19655 E 35TH DR,
STE 100 AURORA, CO 80011

Make sure to include your return slip or relevant details to facilitate the return process. If you wish for us to provide you with a return label, there will be a shipping cost of $9.95 deducted from your refund credit. If you have any questions or need further assistance with your return, please don’t hesitate to contact our customer support team at info@vitasourcehealth.com.

How do I receive customer support?

For reliable customer support, reach out to us at info@vitasourcehealth.com. We’re here to help you with any questions or concerns you may have. Your satisfaction is our priority.

What do I do if I entered an incorrect shipping address?

Accidentally entered the wrong shipping address? Don’t worry! Contact us at info@vitasourcehealth.com, and we’ll do our best to make address modifications before your order ships. Your convenience is important to us.

Can I change or cancel an order after I've submitted it?

To cancel your order, simply click “Cancel” on your order page. Alternatively, you can reach out to us via email at info@vitasourcehealth.com.We’re here to assist you with any cancellations or changes you need. Your satisfaction is our priority.

Can I pre-order an item that is sold out?

Rest assured, at Vitasource we only accept orders for products that are currently in stock. Your order is processed with confidence, knowing that your chosen items are ready for immediate shipment.