Last updated: September 24, 2026
This Privacy Policy describes how Vitasource (“we,” “us,” or “our”), owner and operator of the Mutual™ brand, collects, uses, and discloses your personal information when you visit or make a purchase from this site.
1. Information we collect
- Contact details: name, email, phone number, and shipping and billing address.
- Order information: products purchased, payment confirmation, and subscription details. Card numbers are processed by our payment providers and are never stored by us.
- Device and usage data: IP address, browser type, pages viewed, and cookies.
- Communications: messages you send to customer support.
2. How we use your information
- To process and ship orders and manage subscriptions.
- To provide customer support and respond to inquiries.
- To send order updates and, with your consent, marketing emails or texts.
- To detect and prevent fraud and improve our site.
3. Sharing your information
We share information only with service providers that help us run our business, including Shopify (e-commerce platform), payment processors, shipping carriers, and email or analytics providers, and when required by law. We do not sell your personal information.
4. Cookies
We use cookies to remember your cart, understand how the site is used, and measure marketing. You can control cookies through your browser settings.
5. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information and to opt out of targeted advertising. To make a request, contact us using the details below. You can unsubscribe from marketing at any time using the link in any email.
6. Data retention & security
We keep order records as required for tax and accounting purposes and use reasonable safeguards to protect your data. No method of transmission over the internet is 100% secure.
7. Children
This site is not intended for individuals under 18, and we do not knowingly collect their information.
8. Changes
We may update this policy from time to time. The “Last updated” date above reflects the latest version.
Last updated: September 24, 2026
These Terms of Service govern your use of this website and purchases of Mutual™ products, which are sold by Vitasource. By using the site or placing an order, you agree to these terms.
1. Eligibility
You must be at least 18 years old to purchase from this site.
2. Products & health disclaimer
Our products are dietary supplements. Statements on this site have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before use, especially if you are pregnant, nursing, taking medication, or have a medical condition. Individual results vary.
3. Orders & pricing
All prices are in U.S. dollars. We reserve the right to refuse or cancel any order, limit quantities, and correct pricing errors. Your order is confirmed once you receive a confirmation email.
4. Subscriptions
When you choose a subscription, you authorize us to charge your payment method automatically at the selected interval at the then-current price until you cancel. You may skip, change, or cancel anytime from your account or by contacting support before your next billing date.
5. Shipping
Delivery estimates are not guaranteed. Risk of loss passes to you upon delivery to the carrier.
6. Intellectual property
All site content, including the Mutual name, logos, images, and text, is owned by Vitasource or its licensors and may not be used without permission.
7. Limitation of liability
To the fullest extent permitted by law, Vitasource is not liable for indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability shall not exceed the amount you paid for the product at issue.
8. Governing law
These terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
9. Changes
We may update these terms at any time. Continued use of the site means you accept the revised terms.
Last updated: September 24, 2026
We want you to love Mutual. If you’re not satisfied, we’ll make it right.
Email support first
Email {{ supportEmail }} with your order number and reason for return. We’ll reply with a Return Authorization (RA) number.
Ship it back
Write your RA number on the package and send it to:
MUTUAL
VITASOURCE
19655 E 35th Dr, Ste 100
Aurora, CO 80011
Get your refund
Once received, refunds are issued to your original payment method within 5 to 10 business days.
Eligibility
- Return requests must be made within 30 days of delivery.
- Returns without an RA number may not be processed.
- Original shipping costs and return shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or incorrect orders
If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and we’ll send a replacement at no cost.
Subscriptions
You can cancel a subscription anytime before your next billing date. Subscription orders that have already shipped follow the return process above.